Privacy Policy

This Privacy Policy applies to how we process your personal data when you use the Jeko eSIM website (including partner storefronts at /p/code), mobile applications, Official LINE Account, and related customer support channels.

“Personal data” means information that can identify you directly or indirectly, including your name, email address, telephone number, order history, and device identifiers.

Depending on the services you use, we may collect:

• Account information: email address, display name, and password (stored in encrypted form). If you sign in with Google, Facebook, or LINE, we receive the basic public information that you authorize.
• Orders and transactions: purchased plans, amounts, payment status, invoice information, and eSIM activation records.
• Partner applications: company or channel name, contact person, telephone number, partner capacity, descriptions of promotional resources, dedicated storefront code, and similar information.
• Technical records: IP address, browser type, cookies, and usage times, for security and service optimization.
• Customer-support interactions: inquiries that you submit by email, LINE, or website form.

• To fulfill eSIM orders, deliver QR Codes, and provide after-sales support.
• To create and maintain member accounts, order lookup, and login authentication.
• To review partner applications, enable commission storefronts, and settle commissions.
• To send transaction notices and important policy updates (you may opt out of non-essential marketing messages).
• To prevent fraud and abuse and maintain platform security.
• To comply with lawful requests from competent authorities or judicial bodies as required by law.
• To improve the website experience through de-identified or aggregated statistical analysis.

We do not sell or rent your personal data. To provide our services, we may share necessary data with the following types of service providers:

• Supabase: account authentication and database storage in a secure cloud environment.
• Payment service providers (such as NewebPay and LINE Pay): payment processing; we do not store complete credit card numbers.
• eSIM provisioning partners: eSIM provisioning and data services.
• Email delivery services: order confirmations and eSIM activation information.

These providers may use your data only to the extent necessary to provide their services and must comply with applicable data protection obligations.

We use cookies and similar technologies to maintain login sessions, remember shopping carts, and analyze traffic. You may reject cookies through your browser settings, but some functions, such as remaining signed in, may not work properly.

• Member account data: for the life of the account and the legally required retention period after deletion.
• Transaction records: at least five years, as required by tax and business accounting laws.
• Partner data: for the duration of the partnership and a reasonable period after termination.
• Customer-support records: as needed for handling the matter, generally one to three years.

Under the Personal Data Protection Act, you have the right to:

• Inquire about and review your personal data.
• Request supplementation or correction of inaccurate data.
• Request that collection, processing, or use cease, which may affect your ability to use the services.
• Request deletion of your account and related data, except data that we are legally required to retain.

Submit a request by email or through our Official LINE Account. We will respond within a reasonable period. If you believe your rights have been infringed, you may file a complaint with the competent authority.

We protect your data with industry-standard measures, including HTTPS encryption in transit, access controls, and password hashing. Internet transmission cannot, however, be guaranteed to be 100% secure, so you should also protect your account credentials.

Our services are primarily intended for adults. If you are under 18, use the platform only with the consent of your legal representative. We do not knowingly collect personal data from minors.

We may update this policy in response to legal or service changes. The revised policy and its date will be posted on this page. We will notify you of material changes by email or website notice.

For privacy-related questions, please contact:

• Jeko Customer Support: [email protected]
• BlueLink Digital Enterprise: [email protected]
• WhatsApp: Message us